Latest company updates and industry news
I am finalising this newsletter the morning after England knocked out of the World Cup. I don’t really follow football (too much arrogance, money and arguing and cheating for my taste!) but like many others I engaged with the relative success of this young team, and much to admire about the Manager with his quietly thoughtful, nurturing and visionary approach – perhaps offering some leadership lessons for us all to learn!
We want to congratulate one of our key customers, Luca Bargioni, AFV Beltrame, who won the Business Improvement and Transformational Leader Award at the BQF Awards last night. We are excited to have been working with Luca throughout the last 10 years and to continue to be working with him, supporting his further development.
The year just seems to fly by, and Christmas is almost upon us once again – so firstly Seasonal Greetings to you all from Andy, Andrew, Michaela & Orietta. As ever we have enjoyed working with you in 2017. We hope you have a great festive season and enjoy well-earned time with your family & friends.
As we are all basking in a Summer Heatwave in the UK with hose pipe bans impending (at least at the time of writing in mid June), it is that time of year again for one of our regular newsletters. I hope you enjoy reading about what we and our clients have been up to over the last few months.
RPA (Robotic Process Automation) is the next “big thing” in process improvement in service & transactional.
We have all heard about it – but many of us need to better understand what it means. Is it the death knell for lean or a fantastic opportunity for LSS professionals? Either way it will affect all of us.