Latest company updates and industry news
The year just seems to fly by, and Christmas is almost upon us once again – so firstly Seasonal Greetings to you all from Andy, Andrew, Michaela & Orietta. As ever we have enjoyed working with you in 2017. We hope you have a great festive season and enjoy well-earned time with your family & friends.
As we are all basking in a Summer Heatwave in the UK with hose pipe bans impending (at least at the time of writing in mid June), it is that time of year again for one of our regular newsletters. I hope you enjoy reading about what we and our clients have been up to over the last few months.
RPA (Robotic Process Automation) is the next “big thing” in process improvement in service & transactional.
We have all heard about it – but many of us need to better understand what it means. Is it the death knell for lean or a fantastic opportunity for LSS professionals? Either way it will affect all of us.
We are delighted to announce that we have been shortlisted for the Chemical Industry Service Provider of the year.
Some of us have a lot of text data we don’t know how to analyse – customer complaints, verbatim customer feedback comments, descriptions in deviations or events data, repair or breakdown reports are just a few examples.