Case studies

See how we have helped clients across many sectors solve their business problems and deliver tangible benefits

Standard Life – Support of Process Excellence Programme in Financial Services

Standard Life plc is a savings and investment business, with headquarters in Edinburgh and global operations. It has 1.5 million shareholders in more than 50 countries and over 6 million customers. In response to commercial, regulatory and risk pressures in 2008 Standard Life started implementing a process management framework to support the necessary business transformation
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To establish process management structure and process excellence programme in
order to:

  • Define and implement the right process architecture and business operating
    model
  • Build and embed lean continuous improvement skills and culture
  • Deliver improved efficiency and effectiveness through lean six sigma

Standard Life wanted to run an in-house programme to build skills and
capability within the organisation.
Process Insight helped them in a number of ways:

  • designing the training programme
  • certifying their BBs and MBBs
  • setting up internal GB certification aligned with British Quality Foundation accreditation standards
  • coaching and mentoring to MBB level

Standard Life have run a very successful process excellence programme which won the ‘Best Start-up Programme’ at the European IQPC awards 2010.
They supported it by building their in-house process excellence skills and capability and now have strength and depth with well over 100 GBs, 30 BBs and 5 MBBs.
Process Insight have provided the in-house team with expert guidance and mentoring to build their skills allow the programme to flourish.

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