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Standard Life – Support of Process Excellence Programme in Financial Services
To establish process management structure and process excellence programme in
- Define and implement the right process architecture and business operating
- Build and embed lean continuous improvement skills and culture
- Deliver improved efficiency and effectiveness through lean six sigma
Standard Life wanted to run an in-house programme to build skills and
capability within the organisation.
Process Insight helped them in a number of ways:
- designing the training programme
- certifying their BBs and MBBs
- setting up internal GB certification aligned with British Quality Foundation accreditation standards
- coaching and mentoring to MBB level
Standard Life have run a very successful process excellence programme which won the ‘Best Start-up Programme’ at the European IQPC awards 2010.
They supported it by building their in-house process excellence skills and capability and now have strength and depth with well over 100 GBs, 30 BBs and 5 MBBs.
Process Insight have provided the in-house team with expert guidance and mentoring to build their skills allow the programme to flourish.